Cut Dispatch Costs.
Keep Canadian Standards.
SG Advisory connects Vancouver-area taxi and transportation companies with world-class 24/7 dispatch operations — managed locally, delivered globally, at a fraction of in-house costs.
Dispatch is expensive.
And it's getting harder.
Vancouver's labour market makes staffing a reliable dispatch team costly and unpredictable. These are the challenges we hear from local operators every week.
High Labour Costs
A single full-time dispatcher in Metro Vancouver costs $55,000–$70,000/year in wages alone — before benefits, training, and turnover.
Overnight & Weekend Gaps
Finding reliable staff for late nights, early mornings and weekends is a constant struggle — leading to missed calls and lost rides.
Staff Turnover
Dispatch roles have high churn. Every time someone leaves you absorb recruiting costs, retraining time, and service disruption.
Scaling for Peak Demand
Airport rushes, holidays, and events spike call volumes. You can't hire extra staff for a few days — but you lose bookings when lines are busy.
Competing With Rideshare
Uber and Lyft have large technology and staffing advantages. Independent operators need to lower fixed costs to stay competitive.
Quality Control
Bad dispatch experiences — missed calls, long hold times, incorrect bookings — drive customers directly to rideshare apps and don't come back.
Professional dispatch, at offshore cost — managed from Vancouver.
We partner you with a proven overseas call centre staffed by trained dispatch professionals, while SG Advisory handles all client management, quality oversight, and communication from right here in BC.
- Dedicated dispatch agents trained on your routes, software, and SOPs
- 24/7 coverage — no gaps, no sick days, no overtime costs
- Compatible with major dispatch software (iCabbi, TaxiCaller, MTData, and more)
- English-fluent agents with clear communication and professional tone
- Your local Vancouver contact for any issues, feedback, or escalations
- Flexible — start with 1–2 seats, scale up as needed
- No long-term lock-in — start with a 30-day pilot
Annual Dispatch Cost Comparison
Up and running in 2 weeks.
Discovery Call
We understand your fleet size, dispatch software, peak hours, and current pain points. No obligation, no sales pressure.
Custom Proposal
We tailor the seat count, shift coverage, and pricing to your operation. You see exactly what you're getting before you commit.
Agent Training
Your dedicated dispatch agents spend 7 days learning your city zones, regular clients, dispatch software, and call protocols.
Go Live
Your lines transfer. We monitor quality closely in the first weeks and remain your single point of contact for any adjustments.
The only dispatch solution
managed from your backyard.
Canadian-Managed
Your account is managed by SG Advisory from Vancouver, BC. You deal with a local contact who understands your market — not an overseas call centre manager.
Process-Driven Execution
We document your SOPs, build quality checklists, and run monthly performance reviews so service quality is consistent and measurable.
Scalable On Demand
Add seats during peak season, cut back in slow months. No fixed headcount commitments or HR complications — just flexible capacity.
Reliable Service Delivery
Redundant staffing means no single point of failure. Your phones are always answered — even during illness, holidays, or unexpected absences.
Cost-Effective
Reduce your dispatch labour costs by up to 70% while maintaining or improving call answer rates and booking accuracy.
Low-Risk Start
Begin with a 30-day pilot on 1–2 seats. If you're not satisfied with the quality, you walk away. We earn your long-term business through results.